My husband and I recently had dinner at Luca Ristorante in Cheshire. We received a gift card for Christmas and were encouraged by the positive feedback from a family member that dined here years earlier and I think that “years earlier” is the key phrase. Luca may have been a hot spot at one point, but our experience left quite a bit to be desired.
To begin with, I called to make a reservation for a Friday evening about a week before. When we arrived, there was no record of my reservation. This turned out to be okay as there were tables available, which was surprising since we could hardly find an open spot in the parking lot.
There are several main sections of this restaurant. On one side is the bar/lounge area, the other is the dining area complete with an over the top chandelier and also a banquet room for parties towards the rear of the building. Despite the bar and dining areas being separated, the noise from the bar overflowed and almost drowned our dinner conversation. Then, of course, the live entertainment began. The entertainment itself wasn't bad, but it did clash with the background music that was already playing in the dining room, and continued to play.
Our wait staff was prompt at first. A new waitress was training and so in this review I am allowing for quite a bit of flexibility in terms of service. Luca’s offers the traditional Italian banquet food at a moderate price. The portions are of acceptable size. My husband ordered the lobster macaroni and cheese which is as delicious as it sounds. The dish is very heavy as you can imagine, but we did notice the amount of lobster in the dish was lacking, especially for the $24 price tag. I ordered a dish with risotto and scallops. I love scallops and never buy them to make at home so I frequently order them when they're available. Unfortuantley, these 'pan seared' scallops were essentially burnt. I even scrapped off the blackened exterior of thick burnt seasoning and while it did make them somewhat more edible, I remained incredibly disappointed.
After we finished eating, it took a good twenty-five minutes for our waitress to bring our bill. I used this time to make a stop at the ladies' room. For a restaurant with a giant sparkling chandelier in the main dining room, I expected a nicer bathroom. Both toilets were backed up with wads of paper, the doors on the stalls had no hooks for purses, and the sink looked like it was in desperate need of a good cleaning. At this point, we were not offered any coffee or dessert, not that we would have ordered any... We were ready to get out of there.
Maybe we hit Luca's on a bad day, but based on our experience, I'd give the restaurant a solid D. We won't be visiting again.